From personal experience we know the anticipation you have to receive your goodies once you have placed your order. It’s our aim to ease your pain and ship as quickly as possible, 99% even within the same day.
At Joco we take great care in wrapping and packing your order and great pride in ensuring that you will be delighted from the moment you open the box.
Collect in store – Free
Free delivery for all orders over £40 (UK only and at Tracked 48)
Tracked 48 delivery – £3.95
Tracked 24 delivery – £4.95
*Next working day delivery – £6.95 if ordered by 1pm Monday to Thursdays to mainland UK only (weekdays only) – (*AFTER 1pm Friday all orders will be sent on Monday for Tuesday delivery) Scottish Highlands 2 days
Guaranteed Saturday delivery – Please contact us for best prices
Please contact us if you would like to discuss special delivery options – 024 76342121 or email email@example.com
Generally, your goodies are delivered by Royal Mail using their Tracked 24 or 48 Service and you will get an email with your tracking number on once dispatched. These are not guaranteed delivery times unless next day postage is paid for.
Next day parcels are sent via DPD Local and will need to be signed for. You will receive an email or text confirmation with the estimated 1 hour delivery time slot.
If you are not in, the courier will leave a card so you can arrange another delivery day or please state you would like to leave in a secure place via their website or when placing your order in the delivery options box.
Where’s my parcel?
We very rarely have parcels go missing but unfortunately it can happen. When this happens, we find that 99% of the time that the postie or courier forgets to leave a card and it really isn’t lost at all. The first step is to check with neighbours and your local sorting/collection office with Royal Mail or your local overseas service. If your parcel has been couriered you would have been sent an email or text with the timed delivery and date on it or if via Royal Mail Tracked you will get a tracking number.
If no one is in to receive the parcel we are not responsible for organising collection of the parcel from your local depot. If a parcel is returned to us we will recharge you for re-delivery. We can only replace or refund the order after 15 working days from the due date of delivery in the UK and Northern Ireland and 30 working days from the due date of delivery for Europe and the Rest of the World.
We regret that this is because that it is only this point that the Post Office officially declares the parcel as lost. If it is discovered that an incorrect address has been supplied we will not be liable for the failure to deliver and may subsequently reclaim loss. We strongly recommend contacting your local Post Office if it hasn’t arrived in the specified time
During peak times like Christmas delivery may take a little longer.
Please follow our Facebook page for up to date Christmas delivery information
*please note over the busy Christmas period and adverse weather conditions some parcels can be delayed by an additional day (this rarely happens but we want to warn you just in case)
Sale And Discounts Conditions
Discounts and promotions cannot be back or forward dated. We do not issue discount codes to discount websites and have no association with them. We do not have to adhere to discounts or offers found on these sites.