Our Awards & Certifications
Q1: How can I place an order?
A1: Placing an order is easy! Simply browse our products, select the ones you want, and click the “Add to Cart” button. When you’re ready to complete your purchase, go to your cart and follow the checkout process.
Q2: What payment methods do you accept?
A2: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and more. You can choose your preferred payment option during the checkout process.
Q3: Can I track my order?
A3: Yes, you can! Once your order is shipped, we will provide you with a tracking number. You can use this number to monitor the status and location of your package.
Q4: What is your return policy?
A4: We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please check our Return Policy page for more details.
Q5: How do I contact customer support?
A5: You can reach our customer support team through our Contact Us page. We’re here to assist you with any questions, concerns, or issues you may have.
Q6: Do you offer international shipping?
A6: Sorry, but we can’t deliver outside the UK at the moment.
Q7: What is the estimated delivery time?
A7: Delivery times vary depending on your location and the shipping method you choose. Typically, orders are delivered within 2-7 business days. You can find more specific details during checkout.
Q8: Are your products eco-friendly?
A8: We are committed to sustainability. Many of our products are eco-friendly. If you require specific details, please contact us via the contact us page before making your purchase.
Q9: Can I change or cancel my order after it’s been placed?
A9: You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any necessary changes.
Q10: How can I stay updated on promotions and new arrivals?
A10: To stay informed about our promotions and new arrivals, sign up for our newsletter or follow us on social media. We regularly share exciting updates and exclusive offers with our subscribers and followers.
VIOLA BANASZEWSKA
1 year ago
I had an amazing experience at Joco Shop in Nuneaton. The staff are incredibly nice and friendly, making the shopping experience so pleasant. The range of wax products they offer is outstanding, and they truly work wonders! My house has never smelled so lovely. If you’re looking for quality products and top-notch customer service, I highly recommend Joco Shop. It’s definitely worth a visit!
Nichola Harvey
2 years ago
Fantastic service— order arrived swiftly. Price competitive can highly recommend
Jim Bryne
8 months ago
Great to see a local business making the effort well done all ( and the range of products is amazing 😄)
Mandy Bahia
6 months ago
"5⭐️⭐️⭐️⭐️⭐️ Outstanding customer service from Jo at Joco! I recently purchased a few lovely items, and the experience was top-notch. Jo's friendly and helpful approach made all the difference. Highly recommend Joco for their excellent service and great products! 😊👍 Thanks again, Jo, for making my shopping experience so pleasant! Will definitely be back! 😊❤️"
Patricia Lock
2 years ago
Fantastic shoppe I've done online shopping here a few times always great service great price and fabulous goods . Always ready to help you . Would recommend to anyone .
Marc Hancock
5 years ago
Fantastic selection of items that changes all the time, always something new whenever I go in and I never leave empty handed. Perfect for gifts or to treat yourself. This shop is racking up the awards for best retailer in the area, congratulations to the owner and her employees!
Stacey Heaney
5 months ago
Jo was so helpful and the service was extremely fast. I'm so pleased with my order and would definitely recommend this company.
Steph Bailey
6 months ago
Joco is absolutely amazing 👏 I love the great selection of ashleigh and Burwood fragrance oils and there is always something sor everyone... weather thats oils or a special occasion or any type of season they always have something or everything you need... and prices are at such a good selling point too I would 100% recommend Joco to anyone xx
Janine Johnson
6 months ago
Great people great service, warm and welcoming and very helpful . I purchased a few gifts for Christmas and the prices were brilliant . Highly recommend paying Joco a visit I’ll definitely be fishing again soon thankyou .
Michelle Killick
6 months ago
Whenever I return to the UK, Joco is always my first stop. Their fantastic product range and great prices make them stand out, but it’s the people who truly make the experience special. Jo and the team go above and beyond to make every visit enjoyable for every customer.
Jenni Taylor
6 months ago
Lovely people, lovely items, i have bought many gifts from shop and now from the online service.